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Mitsubishi Electric Super High COP Inverter Heat-pump Air Conditioning unit
Professional Portable Air Conditioning Unit (Heating and Cooling)
Worcester Hot Water Solar Panel Collector Roof Installation Package
Zeus 2.8kw Patio heater with 40w light and magnetic remote control (as seen on Dragons Den)
Mitsubishi SRK20ZIX AIR TO AIR Heat pump with 5.45 C.O.P
ECA Capital Allowance for business
Air Conditioning installation Manual
Air Source Heat-pump heating systems
| Terms and Conditions * Pricing * VAT Distance Selling Regulations * Contract * Privacy * Security * Warranties, Refunds and Returns * Use of Site * Links * Copyright * Information * Jurisdiction Orion Air Conditioning & Refrigeration Ltd Pricing Orion Air Conditioning & Refrigeration Ltd aims to reflect the most accurate information on its prices at all times. We supply items at the recommended price except where a specific discount is offered. We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply. All Prices listed are inclusive of VAT@17.5%. Occasionally manufactures may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error however caused, we will, at our own discretion, either check with you before despatch to see if you still wish to receive the item at the new price, or cancel your order and notify you of the cancellation. All prices are displayed in pounds sterling (£) on our UK website, www.orionairsales.co.uk, and in US dollars ($) on our US website, www.orionairsales.com. VAT Distance Selling Regulations To comply with current VAT distance selling regulations, we now charge the applicable VAT rate for any country for which we exceed the distance selling threshold. This currently includes: Australia, Canada, Denmark, France, Germany, Holland, Ireland, Italy, Spain and Sweden. Customers in VAT exempt territories within the EU Unfortunately, our system is not yet able to distinguish VAT exempt territories within the EU and therefore customers will be charged VAT when placing an order. We are happy to refund the VAT to you after your order has been despatched. To request a VAT refund after despatch, please email: info@orionair.co.uk. Please remember to include the order number with your request. For further information on VAT distance selling regulations and selling thresholds please contact the relevant VAT authority for the country concerned. Contract When you place an order to purchase a product from www.orionairsales.co.uk online, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatched Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatched Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatched Confirmation E-mail to have been dispatched do not form part of that contract. Privacy www.orionairsales.co.uk recognises the concern of our customers regarding privacy of information. All information you give to www.orionairsales.co.uk is stored securely, and is not accessible to other users. Rest assured that any information you give to www.orionairsales.co.uk will not be distributed to any other company outside of www.orionairsales.co.uk or its affiliated partners, unless you give us your express consent. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you or pass your information to another trader unless you have given us your consent. In order to process your payment we may, however, provide financial information to our account processors (including Banks and such organisations). In addition, you may notify us if you do not wish to receive any further marketing information from us. The type of information we will collect about you includes: * your name * address * phone number * email address * credit/debit card details We will not collect sensitive information about you without your explicit consent. We will endeavour to ensure the information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, except for payment processing through the secure channels of our banking partners. Note that if your booking is not available from our warehouse or suppliers in the UK and we have to obtain it from abroad, we will need to transfer the correct information to our suppliers outside the UK to fulfil the order. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or comments about privacy, you should email us. We do not knowingly collect for company use any personal information of children under 12 without the consent of their parent or carer. Security www.orionairsales.co.uk uses industry standard Secure encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering the secure service you can expect from www.orionairsales.co.uk. Information passed between your computer and our website cannot be read in the unlikely event that it is intercepted by someone else. Warranties, Refunds and Returns www.orionairsales.co.uk operates a returns policy in accordance with the UK Distance Selling Regulations if you return your item 7 working days of receiving delivery of your order. Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of sealed goods. Please note that any postage costs incurred when returning your item during this period will be at your own cost, unless damaged in transit, or was sent in error. The equipment must not be returned unwrapped and must be in original packaging including banding. We except no responsibility for any issues regarding equipment loss, faults or damage. We do not except responsibility or liability in any way for labour charges incurred if a problem arises with the equipment due to breakdown or failure unless stated in the initial quotation. All returns if not sent in error or faulty will be subject to a restocking fee of up to twenty-five percent or according to the manufactures returns policy. The warranty we offer is the manufactures stated warranty only. If you believe that your item has been lost in transit or has not been delivered for any reason, you must contact us within 60 days of your 'Your order number Ref Number', so that we can investigate. We regret that we are unable to accept claims for lost items that are reported more than 60 days after the order date. Standard Returns Policy * The unit was found to be damaged or faulty. We will replace the component under the MANUFACTURES WARRANTY terms. If you require a replacement, we will wait to receive a service sheet explaining fault so this can be sent to the manufacturer before dispatching a new one. Please note that our Standard Returns policy does not apply to B2B customers. B2B customers may return 20% from each individual order within 10 days, providing the items are in their original condition. Postage costs to send the items to our returns addresses will be the responsibility of the customer and the items must be sent back to their country of dispatch. Therefore, all UK sourced items must be returned to the UK address, and all US items returned to the US address. Provided the conditions above are met www.orionairsales.co.uk will refund the cost of all such returns provided the units are returned to us by the most economical method. The unit remains your property until we have received it. Returns are accepted at the discretion of www.orionairsales.co.uk. Refunds will be given in the same tender type as the original payment where possible. A faulty unit if requiring a full replacement will require the old unit to be returned to the supplier unless the manufacturer decides to investigate the issue. Non compliance can result in courier costs and the like, any costs incurred by Orionairsales will result in charge to the customer. If a unit has arived faulty a qualified engineer must write a report so this can be passed to the manufacture and a replacement part sort. Please allow 14 days (in addition to the delivery time) for the return to be processed. Use of Site www.orionairsales.co.uk and any associated company within the Orionair group reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if www.orionairsales.co.uk believes that customer conduct is in violation or breach of any applicable law or www.orionairsales.co.uk terms and conditions, or is harmful to the interests of www.orionairsales.co.uk or the Orionair Group. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch. For more information please visit Which? Online. Links Certain links in this website will lead to websites not under control of www.orionairsales.co.uk. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. www.orionairsales.co.uk accepts no responsibility for any loss or damage you sustain by visiting these websites. Copyright The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of www.orionairsales.co.uk are the property of www.orionairsales.co.uk or has been licensed to www.orionairsales.co.uk, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through www.orionairsales.co.uk services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties. Information www.orionairsales.co.uk does not represent or warrant that the material comprised on this site is completely accurate or up-to-date and www.orionairsales.co.uk should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to stock levels. Jurisdiction This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. 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